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📰Quick-commerce’s Hype Starts to Slow Down | Daily India Briefing

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Quick-commerce, an e-commerce model focused on ultra-fast delivery, typically within 10 to 60 minutes, is starting to slow down as the human cost of delivering anything and everything starts to rise. Today, we explain what this means for one of India’s fastest growing industries.

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A Swiggy delivery rider in a bright orange t-shirt navigates through dense South Mumbai traffic on his motorbike. The image captures the agility and urgency of last-mile logistics in one of India’s busiest urban centers. Set against a backdrop of cars, noise, and movement, the rider stands out in vivid color as he swerves through the city’s narrow lanes. This photo reflects the fast-paced rhythm of gig economy workers and the dynamic flow of Mumbai street life, blending commerce, chaos, and momentum in a single urban moment.

A Swiggy delivery rider in India

Quick-commerce’s Hype Starts to Slow Down

Quick-commerce, an e-commerce model focused on ultra-fast delivery, typically within 10 to 60 minutes, is starting to slow down as the human cost of delivering anything and everything starts to rise. Just a week ago, more than 200,000 drivers staged a flash strike to demand fair pay, safer working conditions, and an end to 10-minute delivery targets. While global peers like Buyk, Joker, and Getir all failed in the US, Blinkit, Swiggy, and Zepto are still growing in India through dark stores. Traditional retailers and e-commerce giants like Reliance, Amazon, and Flipkart are now rushing to build similar networks; the total number of dark stores will likely triple to 7,500 by 2030. 

Platforms currently push riders to engage in risky behavior on unsafe roads while workers complain about the hazardous pollution in megacities like Delhi. Investors have also been thrown off since mid-October when new labor codes brought up the issue of social security and benefits provided to quick-commerce workers. Swiggy and Eternal shares have fallen around 20 percent while the Nifty 50 has remained stable. The flash strike helps show the problems employees have faced and the one that investors and boards are now seeing. 

The response from executives has been to downplay the disruptions. Blinkit CEO Goyal claimed that riders average just a 2 kilometer drive at 16 kilometers per hour. Insurance premiums are also covered with average earnings reaching $233 (₹21,000) per month for someone working ten hours a day for 26 days. More investigation reveals that the average worker does not achieve these hours with typical annual participation equivalent to just 38 working days and only 2.3 percent of riders doing more than 250 days. 

While the consumer-facing side of quick commerce has embraced capitalism, the delivery workforce remains precarious, bearing costs for vehicles, fuel, and maintenance without guarantees of consistent income or job security. By 2030, India’s gig economy is projected to reach 23.5 million people, tripling over a decade. Comparisons with China suggest that the pressures of balancing earnings targets and worker welfare are not unique but global, and the ultimate solution rests with government intervention. Without regulatory safeguards, the promise of convenience for consumers comes at the risk of perpetuating insecure conditions for the very workers who make the system function.

See you tomorrow.

Written by Yash Tibrewal. Edited by Shreyas Sinha.

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