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📰IndiGo's Disaster, Explained | Daily India Briefing

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Today, we break down how India’s largest airline accidentally shut down.

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The IndiGo Disaster, Explained

India’s air travel all but collapsed after the country’s largest airline, controlling about 60-70 percent of the domestic air travel market, suffered a spectacular operational breakdown that forced the cancellation of more than 1,000 flights on December 5 alone, affecting 500,000+ travelers. Four days later, the carrier was slowly clawing back toward normalcy, but hundreds of daily cancellations continued as CEO Pieter Elbers scrambled to reconstruct flight schedules and reposition planes and crews. The aviation regulator, already alarmed by the scale of the failure, accused IndiGo of “significant lapses in planning, oversight, and resource management,” setting the stage for formal inquiries into how a company controlling two-thirds of India’s aviation market came undone with such speed.

The immediate causes were a mix of minor technology glitches, adverse weather, congestion, scheduling changes, and the November 1 tightening of mandatory pilot rest-period rules designed to limit fatigue. Because pilot rosters are typically locked in a month ahead, these sudden constraints created acute mismatches between aircraft and crews. Within days, IndiGo’s enormous system of more than 2,200 daily flights began to jam as planes and pilots ended up in the wrong places at the wrong times. The company also relies on hyper-efficient turnarounds and cost-cutting, which magnified the issue. Government officials later noted that IndiGo had two full years to prepare for the rule changes and should have expanded its pilot pool earlier, a strategic lapse that now carries a multibillion-dollar price tag. InterGlobe Aviation, the airline’s parent company, saw its shares plunge almost 17 percent by December 8, erasing $4.5 billion (₹405 billion) in market value.

What this reveals about India, broadly: The scale of the disruption underscores how deeply India’s major industries have become highly uncompetitive. IndiGo, a carrier that launched in 2006 with a single leased Airbus A320 has grown into a fleet of over 410 aircraft serving two-thirds of the domestic market, a position cemented as rival airlines collapsed under debt, mismanagement, and supply-chain failures. Kingfisher Airlines, Jet Airways, and Go First all failed during moments of industry stress, leaving the sector increasingly concentrated. Even today, SpiceJet remains financially fragile, while Air India, which was mismanaged directly by the Indian government for years, is now owned by the Tata Group and is still navigating a complex multiyear restructuring involving the integration of Vistara and AirAsia India. With its only serious competitor unable to expand rapidly, IndiGo’s dominance has become a systemic risk.

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Written by Yash Tibrewal. Edited by Shreyas Sinha.

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